Desktop Support Engineer Job at Kiniksa Pharmaceuticals, Lexington, MA

  • Kiniksa Pharmaceuticals
  • Lexington, MA

Job Description

Kiniksa Pharmaceuticals seeks a Desktop Support Engineer to provide technical support for end-user computing environments and manage Microsoft 365, Intune, and device platforms. The role requires on-site presence in Lexington, MA and experience in FDA-regulated settings is desirable.

Responsibilities

  • Provide first and second-level technical support to end-users via multiple channels
  • Install, configure, and manage operating systems, applications, and software licenses
  • Perform hardware maintenance, repairs, and coordinate vendor warranty services
  • Maintain accurate hardware and software inventory records and documentation
  • Support Microsoft 365 administration including user provisioning and license management

Requirements

  • Hands-on experience supporting Microsoft 365 services and Office 365 administration
  • Experience with Intune endpoint management and device platforms like Jamf and Apple Business Manager
  • Proficiency in diagnosing and resolving hardware and software issues
  • Experience with SharePoint administration
  • Background in FDA-regulated environment preferred
  • Knowledge of software compliance and regulatory requirements

Job Tags

Work at office

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